Management Commitment

The guarantee of an irreproachable quality of service, its differentiating offer and the satisfaction of the customers and the interested parties, constitute the objectives that BERNIER has decided to achieve to ensure durably its reputation.

Role of the BERNIER team

In this spirit, the role of the BERNIER team, which places women and men at the heart of the organization, is the essential driver that guarantees the real, active and efficient participation of each of the company’s stakeholders.

In order to achieve the satisfaction of our customers and interested parties, the motivation of our partners and the profitability of our company.

For this, the management team is committed to giving resources and to invest in:

• Chair Management Reviews
• Define the strategy and the associated policy
• Delegate to managers the adaptation of the requirements of the Quality Management System (QMS) to the specificities of BERNIER’s business processes
• Appreciate the audit results
• Use the process approach and risk approach as defined in ISO 9001 version 2015
• Ensure the piloting of each process by the process pilot
• To sensitize the actors of the company to the respect of the regulation and to ensure the watch
• Appoint a Quality Manager to whom I delegate the management of the QMS

The quality policy is disseminated within the company (network) and the implementation of the QMS to achieve this policy is entrusted to the process pilots and the Quality Department.

I ask each BERNIER employee to make an active contribution to the implementation of this policy.

The management team is committed to the development of the QMS with the aim of continuously improving the company’s performance, customer satisfaction and momentum through ” Management Reviews “.